From deposits to withdrawals, accounts to bonuses — find answers to any question here. If you can't find a solution, our team is always ready to help.
Choose the category that best matches your issue
Creating a new account, login issues, changing your password, updating personal details, and account verification.
How to deposit via Mobile Pay, Nagad, Rocket, Bank Transfer, and Crypto — limits, methods, and troubleshooting.
Withdrawal rules, processing times, minimum and maximum limits, and what to do if there's a delay.
Details on welcome bonuses, cashback, free spins, wagering requirements, and reasons for bonus cancellation.
Rules and technical troubleshooting for Live Casino, slots, Sports Betting, lottery, and other games.
Tips on KYC document submission, two-factor authentication, suspicious login alerts, and keeping your account secure.
The most frequently asked issues — jump straight to the answer
Type a keyword into the search box above. You'll find answers to most issues instantly.
The FAQ section below has detailed answers to common questions. 90% of issues are resolved right there.
If you still can't find a solution, reach out to our team via 24/7 Live Chat — average response time is just 3 minutes.
Depositing at bd568 is quick and easy — done in just a few minutes
After logging in, click the "Deposit" button in the top menu.
Select Mobile Pay, Nagad, or Rocket — whichever you prefer.
Enter the deposit amount and your mobile banking number. Minimum ৳500.
Confirm your payment using the OTP sent to your phone. Your balance will be credited instantly.
If your deposit hasn't arrived within 5 minutes, contact us via live chat with your transaction ID. Funds are typically credited within 2–3 minutes.
Select "Bank Transfer" in the cashier and enter your bank name.
Note the bd568 account number and bank name shown on screen.
Transfer the specified amount from your banking app. Include your user ID in the reference field.
Upload a screenshot of the transfer in the Cashier. Verification takes 15–30 minutes.
Bank transfers support a minimum deposit of ৳2,000 and a maximum of ৳10,00,000. Processing is faster during business hours.
On any online platform, what matters most is getting the right help at the right time. When money is involved, it's natural to feel anxious if something goes wrong. That's exactly why bd568 built this Help Center — so you have support available 24 hours a day, 7 days a week.
All support is provided in Bengali with Bangladeshi users in mind. Many sites only offer English support, which can be frustrating. On bd568's live chat, just write in Bengali — agents understand you right away and resolve your issue on the spot.
Deposit issues are the most common support topic. In most cases, the problem is either a missing transaction ID or money sent to the wrong account number. The account number shown in the bd568 cashier can change each session — always check it fresh every time. Sending funds to an old number may cause issues.
A common withdrawal mistake is attempting to withdraw before meeting the wagering requirements on a bonus. This will cause the withdrawal to be blocked. Always read the terms carefully before claiming a bonus. Each offer's conditions are clearly listed on the bd568 bonus page.
KYC and account verification is a common concern. At bd568, identity verification is required before your first large withdrawal. You'll need to provide a copy of your national ID or passport, along with proof of the payment method used for deposits. Verification is usually completed within 6–24 hours — and faster for high roller members.
Forgetting your password is completely normal. On the login page, click "Forgot Password" and a reset link will be sent to your registered email. It may take up to 5 minutes to arrive — check your spam folder too. If you no longer have access to your email, verify your identity via Live Chat to recover your account.
You don't need a separate app to use bd568 on mobile. Just open the site in any smartphone browser and you'll get a mobile-friendly interface right away. If you prefer, you can also add it to your home screen as a PWA, which works just like an app — with faster load times and a smoother experience.
The bd568 Help Center is designed so that any user — new or experienced — can easily find the answers they need. And whenever you need more, our team is always here for you.
Providing support in Bengali is our top priority for Bangladeshi users.
Reach our support team through any channel
Use live chat for the fastest resolution. Write in Bengali and an agent will respond right away.
For complex issues or sending documents, use email. You'll receive a detailed response within 24 hours.
Direct phone support is available for VIP and high roller members. A dedicated manager is on call around the clock.
Answers to 100+ common questions are ready and waiting — get help at 3 AM with no waiting time.
Find answers to the most frequently asked questions here